Ranch Command Privacy Policy

Ranch Command is a business-to-business ranch operations platform. The Services may be used by ranch owners, ranch managers, guides, employees, contractors, beta participants, and other authorized users to document and manage ranch operations.

Ranch Command may process information related to ranch profiles, users, customers, hunters, harvest logs, surveys, animal records, observations, maps, receipts, documents, schedules, beta applications, beta updates, support requests, device sessions, website use, and location-enabled field operations.

We do not sell ranch data, customer data, hunter data, user data, location data, or operational data.

The information we collect depends on how you use Ranch Command, which features are enabled, and what information you or other authorized users enter into the Services.

Account and Access Information

We may collect information used to create, manage, secure, and support user accounts. This may include names, email addresses, phone numbers, login credentials, account roles, ranch assignments, membership or subscription details, account status, invitation records, password-reset records, and related access records.

We may also collect authentication and session information, such as login records, hashed session or reset tokens, device labels, client type, platform, platform version, app version, session status, session expiration, IP address, user agent, and similar security or troubleshooting metadata.

Ranch and Operational Information

We may collect information about ranches and ranch operations entered into the Services. This may include ranch profiles, ranch names, ranch locations, addresses, counties, acreage, map boundaries, property features, schedules, documents, notes, reports, and other operational records.

Customer, Hunter, Guide, and Contact Information

Authorized users may enter information about customers, hunters, guests, guides, employees, contractors, vendors, or other people connected to ranch operations. This may include contact details, addresses, hunting license information, customer history, harvest history, notes, assignments, and related records.

If a user chooses to import information from device contacts, Ranch Command may access contact information selected by that user to help create or update customer or personnel records. The ranch account owner or administrator is responsible for ensuring that third-party information is entered lawfully and with any required permissions.

Harvest, Wildlife, Animal, and Field Records

We may collect records related to harvest logs, wildlife management, surveys, animal observations, field activity, map markers, and related ranch operations. This may include harvest details, species information, tag-related information, survey records, animal records, pedigree links, medical-history entries, ownership records, status records, animal or marker pins, field notes, timestamps, equipment status, photos, and related operational data.

Ranch Command is a documentation tool and does not provide legal, hunting, wildlife, tax, accounting, regulatory, or compliance advice.

Location, Map, and Survey Information

With device permissions, Ranch Command may collect precise or approximate location information to support map, survey, marker placement, observation, offline map, and field-operation features.

Location information may be used to show a user's position on a ranch map, place markers, document animal observations, support active survey workflows, support offline maps, recenter the map, and improve map usability in low-connectivity areas.

Ranch Command does not currently enable background location collection in the mobile app. If future background-location features are added, they will require appropriate notice, user settings, and device permissions.

Ranch Command does not sell location data.

Receipts, Documents, Images, and OCR Information

We may collect files, images, receipts, documents, photos, and related information uploaded or captured through the Services. If receipt OCR or document-processing features are used, we may process receipt images and extracted details such as merchant, date, total, line-item or category information, and related review information.

OCR and document-processing results may contain errors, and users are responsible for reviewing and correcting information before relying on it.

Website, Beta Application, and Analytics Information

If you use our website, beta application forms, beta-login pages, beta-update pages, or related web features, we may collect information you submit, such as name, email, phone number, preferred contact method, ranch description, source page, and marketing or referral fields such as UTM source, medium, campaign, content, and term.

If analytics or advertising-measurement tools are enabled on the website, we may collect or allow measurement providers to process page views, lead-conversion events, referral information, browser or device information, cookie or similar identifiers, and other website-use information. We use this information to understand website performance, evaluate beta interest, improve outreach, and operate the website. We do not sell ranch data, customer data, hunter data, location data, or operational data to advertisers or data brokers.

Device, Sync, and Technical Information

We may collect technical information needed to operate, secure, troubleshoot, and improve the Services. This may include device type, operating system, app version, platform, session information, login records, IP address, sync status, pending-change status, conflict-review status, error information, diagnostic logs, and security-related records.

Support, Feedback, and Communications

We may collect information you provide when you contact Ranch Command, request support, submit feedback, report a bug, ask a question, respond to beta communications, or otherwise communicate with us.

Ranch Command may store information locally on your desktop computer, phone, tablet, or other device. Local storage supports offline access, faster performance, field use, and sync when internet access is restored.

Local data may include account information, ranch data, customer records, harvest logs, survey records, observation records, animal records, map data, offline map records or map packs, receipt records, document records, image references, settings, schedule reminders, sync status, and other operational records.

Sensitive session information may be stored using platform-provided secure storage where supported. Operational records may be stored in local databases or application storage on the device.

Local data may remain on a device until:

• the app is uninstalled;
• app data is deleted;
• the device is erased;
• the user logs out and local data is removed, if supported;
• a sync or deletion process removes it; or
• the data is otherwise manually deleted.

If you delete the app, clear app data, lose a device, replace a device, or experience device failure before data syncs, unsynced data may be lost.

Cloud deletion does not necessarily remove local copies from every device that previously accessed the data.

Ranch Command may request device permissions only when needed for user-requested features. Depending on platform and feature use, these permissions may include:

• foreground location access for maps, surveys, current-position display, marker placement, and observation location capture;
• camera access for receipt photos, observation photos, animal photos, ranch images, and related field records;
• photo library access for uploading existing receipts, observation photos, animal photos, or ranch images;
• document picker or file access for attaching or importing selected files;
• contacts access, when selected by the user, for importing customer or personnel contact details;
• calendar access for adding hunts, tasks, or ranch schedule events to the device calendar;
• notification permission for schedule reminders and future app alerts chosen or enabled by the user; and
• local storage, secure storage, local database, cache, and offline-map storage used to support offline and low-connectivity workflows.

Ranch Command does not currently enable background remote notifications in the mobile app. Future notification, messaging, or background features may require additional app settings, platform permissions, or updated notices.

You may disable many permissions through your device settings. Some features may be unavailable or less accurate without the relevant permission.

We use information to provide, operate, secure, support, and improve Ranch Command.

This includes using information for the following purposes:

Providing the Services

We use information to make Ranch Command's features work, including account access, ranch profiles, role-based permissions, maps, surveys, harvest logs, observations, animal records, receipts, documents, schedules, reports, offline access, app updates, beta updates, and cloud synchronization.

Managing Accounts and Ranch Access

We use information to create and manage user accounts, authenticate users, send invitation and password-reset communications, maintain ranch assignments, support ranch switching, enforce permissions, manage subscriptions, and help ranch owners or administrators control access to their ranch accounts.

Storing and Syncing Ranch Records

We use information to store, process, display, back up, and sync ranch records between authorized devices and cloud services. This may include ranch operations data, customer or hunter records, harvest records, map data, survey records, observations, animal records, receipts, documents, photos, and related information entered by authorized users.

Supporting Field and Location-Based Features

We use location, map, and field data to support ranch maps, survey markers, animal or marker pins, offline maps, field observations, current-position display, and related ranch operation features.

Processing Receipts, Documents, and Uploaded Files

We use uploaded files, images, receipts, and documents to provide file storage, receipt capture, OCR processing, review workflows, reporting, and related operational features.

Website, Beta, and Communications Operations

We use beta application, website, analytics, referral, and communication information to review applicants, contact applicants, publish beta updates, manage protected beta-update content, measure website performance, improve outreach, and communicate about Ranch Command.

Customer Support, Security, and Service Improvement

We use information to respond to support requests, troubleshoot issues, process feedback, communicate with users, provide notices, prevent unauthorized access, detect abuse, fix bugs, monitor service performance, improve reliability, develop new features, and keep Ranch Command operating properly.

Billing and Business Operations

If paid billing features are enabled, we may use account, subscription, and payment-related information to manage plans, invoices, renewals, refunds, promotions, trials, and related business operations.

Legal Compliance and Enforcement

We may use information to comply with legal obligations, respond to valid legal requests, enforce our Terms of Service and other agreements, resolve disputes, protect our rights, and protect Ranch Command, our users, and others.

We do not sell ranch data, customer data, hunter data, user data, location data, or operational data.

We may share information in the following limited situations.

A. With Authorized Users in the Same Ranch Account

Information entered under a ranch account may be visible to the ranch owner, administrators, and other authorized users depending on their roles and permissions.

For example, a ranch owner or administrator may be able to view records entered by ranch managers, guides, employees, contractors, or other invited users.

If you enter data under a ranch account, that data may belong to or be controlled by the ranch account, not solely by you as an individual user.

B. With Service Providers

We may share information with vendors and service providers that help us operate the Services. These may include providers for:

• cloud hosting, infrastructure, and application services;
• cloud database services;
• file, image, receipt, document, media, and app-update storage;
• mapping, location display, and offline map features;
• email delivery for account invitations, password resets, notices, and support communications;
• receipt OCR, document processing, and data extraction;
• website analytics, advertising measurement, and lead-conversion measurement if enabled;
• mobile app build, app infrastructure, testing, and distribution workflows;
• website forms, beta application intake, feedback, and support workflows;
• payment processing, invoicing, fraud prevention, and subscription management if paid online billing is added; and
• professional advisors, contractors, and other operational vendors who help us run Ranch Command.

These providers may process information only as needed to provide services to Ranch Command, subject to their own terms, privacy practices, and contractual obligations.

C. With Payment Processors

If Ranch Command adds paid online billing through a third-party payment processor, we may share information needed to process payments, invoices, renewals, refunds, fraud prevention, and subscription management.

Ranch Command does not intend to store full payment card numbers directly.

D. For Legal Compliance and Protection

We may disclose information if required by law, subpoena, court order, governmental request, legal process, or if we believe disclosure is necessary to:

• comply with legal obligations;
• protect Ranch Command;
• protect users or third parties;
• investigate fraud, abuse, or security issues;
• enforce our Terms of Service or other agreements;
• respond to lawful requests; or
• protect the rights, safety, property, or security of Ranch Command, users, or others.

We do not voluntarily sell or provide ranch, customer, hunter, location, or operational data to advertisers, data brokers, regulators, or law enforcement for their independent use.

E. Business Transfers

If Ranch Command is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate protections.

Some information processed through Ranch Command may be considered sensitive under certain privacy laws. This may include precise location data, hunting license numbers, government-related identification numbers entered by users, account credentials, authentication records, and information about minors if entered by authorized users.

We use sensitive information only as needed to provide the Services, support user-requested features, secure accounts, comply with law, or as otherwise described in this Privacy Policy.

We do not sell sensitive information.

We do not use sensitive information for targeted advertising.

Ranch Command uses location information to provide practical ranch and field features.

Location may be used for:

• showing your position on a ranch map;
• placing survey markers or animal sighting pins;
• recording the location of field observations;
• supporting active survey workflows;
• recentering the map;
• supporting offline map use;
• improving map usability in low-connectivity areas; and
• supporting ranch operations workflows.

You may disable location access through your device settings. Some features may be unavailable or less accurate without location access.

Ranch Command does not currently enable background location collection in the mobile app. Ranch Command does not sell location data.

We retain information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support security, and operate Ranch Command.

If a ranch account cancels or terminates its subscription, Ranch Command may retain cloud data for up to 60 days unless a different period is required by law, necessary for legitimate business purposes, or agreed in writing.

After deletion, backup copies may remain for up to 30 additional days before being deleted or isolated from normal use.

Certain records may be retained longer when required for legal, tax, accounting, security, fraud-prevention, dispute-resolution, beta-program administration, or compliance purposes.

Local data may remain on devices until deleted from those devices.

You may request deletion of your account or personal information by contacting support@ranchcommand.com.

If you are an individual user under a ranch account, such as a guide, ranch manager, employee, or contractor, we may delete or deactivate your individual account where appropriate.

However, operational records created under a ranch account may remain available to the ranch owner or administrator unless the ranch owner or administrator requests deletion and deletion is legally and operationally permitted.

For example, harvest logs, customer history, survey records, observation records, animal records, map features, receipts, reports, schedules, or other ranch business records may need to remain part of the ranch account's operational history.

Depending on where you live, you may have rights regarding your personal information. These rights may include the right to:

• request access to personal information we maintain about you;
• request correction of inaccurate personal information;
• request deletion of personal information;
• request a copy of personal information;
• opt out of certain processing, if applicable;
• withdraw consent where processing is based on consent; and
• appeal a denied privacy request where required by law.

To exercise privacy rights, contact us at support@ranchcommand.com.

We may need to verify your identity or authority before fulfilling a request.

Some requests may be limited by law, business record obligations, security needs, legal claims, account ownership rules, beta-program records, or the rights of other users or ranch accounts.

Ranch Command does not sell personal information and does not use personal information for targeted advertising.

We use reasonable administrative, technical, and organizational safeguards designed to protect information processed through the Services.

However, no method of transmission over the internet, cloud hosting, wireless network, mobile device, local storage, offline map storage, local database, or electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for:

• keeping account credentials secure;
• using strong passwords;
• limiting access to trusted users;
• assigning roles carefully;
• removing users who should no longer have access;
• securing devices that store local Ranch Command data;
• syncing important data before deleting app data or replacing devices;
• keeping your device operating system and apps reasonably updated; and
• promptly notifying Ranch Command of suspected unauthorized access.

Ranch Command is a business operations platform and is not directed to children under 13.

Users under 18 may use Ranch Command only with permission and supervision from a parent, guardian, employer, ranch owner, or authorized account administrator.

Ranch account owners and administrators are responsible for deciding whether minors may access the ranch account and for supervising any such use.

If you believe we have collected personal information from a child under 13 without appropriate authorization, contact us at support@ranchcommand.com.

If you use our website, landing page, beta portal, or future web dashboard, we may use cookies or similar technologies for basic site functionality, security, preferences, account access, service operation, analytics, advertising measurement, and lead-conversion measurement if those tools are enabled.

You may be able to limit cookies or tracking through your browser or device settings. Some website features may not function correctly without certain cookies or local storage.

Ranch Command is operated from the United States. If you access the Services from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

By using the Services, you understand that your information may be transferred to and processed in the United States.

We may update this Privacy Policy from time to time. The updated policy will be posted in the app, on our website, or otherwise made available through the Services.

If changes are material, we may provide additional notice.

Your continued use of the Services after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

For questions, requests, or concerns about this Privacy Policy, contact: